Records will be retained for the shortest length of time necessary to facilitate library operations. Library staff will collect only the information needed to contact library users, such as mailing address, email address, phone number, etc., in order to ensure the proper notification, lending, and return of library materials and the collection of fees. Under some circumstances librarians may be forbidden to disclose that certain records have been requested or obtained.Įxcept in cases of lost/stolen items or substantial unpaid fees, where we may use a collection agency, credit bureau, or law enforcement, client records will never be shared with private companies. There are no charges for books returned late on childrens cards or for lost. Please remember to use your own card, as library cards are not transferable. If you have forgotten your card, you may temporarily use a photo ID to check out materials and use the computers. Personally identifiable information may be released only to a law enforcement agency after presentation of an order by a court of competent jurisdiction issued in proper form (a court issued subpoena or search warrant) and/or under the provisions of the USA PATRIOT Act. What your child can do for free in the library. If you've lost your card, you will need to provide the proper identification to receive a replacement. In keeping with the American Library Association's Policy on Confidentiality of Library Records and Policy Concerning Confidentiality of Personally Identifiable Information About Library Users and State of California Government Code Section 6267, Santa Monica Public Library staff will not respond to any informal request by a third party for personally identifiable information about any library user. You can also use the My Borrowing function in the online catalog to see if your hold is available for pick-up. You can be notified that your hold is ready for pickup by phone or email. Log in using your library card number and PIN. See Online Account for instructions.īrowse materials and place hold requests using your online library account. Use the app to browse materials and place hold requests. Please have your library card number available. Please have your library card number available.Ĭall (310) 458-8600 during the open hours of the Main Library to have staff place hold requests. Staff at the Information Desk can assist you with placing hold requests. There is no charge for hold requests, and you may have up to 25 hold requests at a time. You will have 10 days to retrieve the item once you are notified that it is ready for pick-up. This is especially helpful for items that are checked out, on-order, or being processed. Hold requests place you on a waiting list for a title. Valid Voter registration card or pre-printed voter balloting materials.A current lease issued within the last year.Rent receipt issued within the past 90 days.Credit card bill issued within the past 90 days.Bank statement issued within the past 90 days.Utility bill issued within the past 90 days.Government-issued Permanent US Resident Card (Green Card).Or two alternative valid documents, one from each of the following lists: One primary valid document from the list: Electronic versions of address verification documents are acceptable.
Photocopies or photographs of IDs are not accepted. You will be charged for the replacement card.Show the required documents. To apply for a replacement membership card, visit any Croydon library with 1 official document with your current name and address on it, such as a driving licence, allowance book, council tax letter or bank statement. If you lose it, and someone else uses it to borrow items, you will be asked to pay for them if they are not returned.
You are responsible for all the items taken out on your card. If you think you have lost your library membership card, contact us as soon as possible and we will cancel your card. If at any time you move to a new address, you will need to show one official document with your current name and address on it, such as a driving licence, allowance book or bank statement.
You need to visit a library to renew your membership. After that, we will ask you if you are still living at the same address, before renewing your card. Your library membership card is valid for 2 years.
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